Terms of Service
Effective date: 17 July 2026
These Terms of Service (the “Terms”) are a legally binding agreement between you and SEATMINDER LLC (“SeatMinder”, “we”, “us”), governing your use of SeatMinder at app.seatminder.com and seatminder.com (the “Service”).
By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
Contents
- The Service
- Eligibility and registration
- Your account and security
- Fees, billing and season tickets
- Terms, automatic renewal and cancellation
- Sponsor-funded tickets and codes
- Acceptable use
- Your content
- Availability and changes
- Termination
- Intellectual property
- Disclaimers
- Limitation of liability
- Indemnification
- Governing law and disputes
- General
- Contact
1. The Service
SeatMinder helps season-ticket holders manage and share their seats: tracking the games in a season, inviting other people to attend, recording who is going, and keeping a record of which seats were used.
SeatMinder does not sell, resell, broker or transfer tickets. We are a coordination tool. Your season tickets are governed by your own agreement with the team, venue or ticketing provider, and nothing here changes that agreement or the rules it places on transferring or sharing your seats. You are responsible for ensuring your use of SeatMinder complies with it.
2. Eligibility and registration
You must be at least 18 years old and able to form a binding contract to use the Service. You agree to provide accurate, current information and to keep it current. Providing false information is grounds for suspension or termination.
Accounts are created by invitation, by an administrator, or by redeeming a valid sponsor code. Registration is not otherwise open.
3. Your account and security
You are responsible for your account and for everything done through it. Keep your password confidential and do not share it. Sign-in requires a verification code sent to your email address in addition to your password.
Tell us immediately at hello@seatminder.com if you believe someone has accessed your account without permission.
An account may include other people you invite to your season ticket, some of whom you may grant permission to manage seats on your behalf. Their actions through your season ticket are your responsibility.
4. Fees, billing and season tickets
SeatMinder is billed per season ticket account, not per user. Each season ticket account you hold carries its own tier, its own price and its own dates, and is billed independently of every other one.
- Free. One season ticket account, up to 2 seats, supported by advertising.
- Standard. A paid season ticket account: ad-free, unlimited seats. You may hold as many Standard season ticket accounts as you like; each is purchased and billed separately.
- Enterprise. An account-level plan covering unlimited season ticket accounts and seats on one flat annual price.
Current prices are shown in the app before you buy. Prices may change, but a change never affects a term you have already paid for.
Payments are processed by a third-party payment gateway. We never receive or store your full card details. Your use of that checkout is also subject to the gateway’s own terms.
All amounts are in US dollars and exclude any taxes, which are your responsibility unless we state otherwise.
5. Terms, automatic renewal and cancellation
A paid purchase is a 12-month term by default and does not renew automatically.
Automatic renewal is optional and off unless you choose it. If you tick the auto-renew box at checkout, you are agreeing that we may charge the payment method on file at the then-current annual price at the end of each term, until you cancel. We record the date and time you gave that agreement. You may cancel auto-renewal at any time from Settings → Plan, and we will send a reminder before a renewal is charged. This paragraph is our disclosure under California’s Automatic Renewal Law.
You may cancel a paid season ticket account at any time. Cancellation stops future charges and your access continues until the end of the term you have already paid for. We do not give refunds for partial terms, except where the law requires one.
If a payment fails, we may mark the season ticket account past due and, after a reasonable attempt to collect, restrict it to the Free tier’s limits.
6. Sponsor-funded tickets and codes
A sponsor may pay for a season ticket account on your behalf and give you a redemption code. A code is single-use, may be limited to a specific team, and may have a date after which it can no longer be redeemed.
A sponsor-funded season ticket account runs for the term the sponsor paid for and does not auto-renew. When that term ends, the season ticket account reverts to the Free tier unless you choose to pay for it yourself. The sponsor does not gain access to your account or to the personal data of anyone you invite.
We may withdraw or invalidate a code that was obtained improperly, or where the sponsor’s arrangement with us ends.
7. Acceptable use
You agree not to:
- use the Service to break any law, or to infringe anyone’s rights;
- upload or share content that is unlawful, harassing, hateful, deceptive, or harmful to others;
- impersonate anyone, or misrepresent your association with them;
- upload contact details of people who have not agreed to hear from you, or use the Service to send unsolicited bulk messages;
- attempt to access another account, or any system or data you are not authorised to reach;
- probe, scan, disrupt, overload or interfere with the Service or its security;
- upload malware, or anything designed to damage or intercept;
- scrape, copy, resell, or commercially exploit the Service or its content;
- use the Service to sell, resell, or broker tickets, or otherwise in breach of your agreement with your team, venue or ticketing provider.
We may review, refuse or remove content, and may disclose information where the law requires it or to enforce these Terms.
8. Your content
Your content stays yours. You keep all rights in the information you put into SeatMinder: your season ticket details, your contacts, your events and your messages.
You grant us only the licence we need to run the Service for you: to host, store, copy, transmit and display your content in order to provide SeatMinder to you and to the people you share your seats with. That licence ends when you delete the content or your account, except for backup copies that expire on their normal schedule, and anything we must keep by law.
We do not sell your content, and we do not use it to advertise to other people.
If you send us feedback or suggestions, we may use them freely and without obligation to you. Please do not send us anything you consider confidential.
9. Availability and changes
We aim to keep the Service running but do not promise it will be uninterrupted or error-free. We may change, suspend or discontinue any part of it. Where a change significantly reduces what you have paid for, we will tell you and, if you ask within 30 days, refund the unused portion of your current term.
We may update these Terms. When we do, we will post the new version here with a new effective date, and ask you to accept it the next time you sign in. If you do not accept, you may stop using the Service and cancel; your existing paid term is unaffected until it ends.
10. Termination
You may stop using SeatMinder at any time and delete your account from Settings → Account. Deletion is immediate and permanent: we erase your personal data as soon as you confirm, and we cannot restore the account afterwards. Export your data first if you want to keep it. See the Privacy Policy for exactly what is erased and what remains.
We may suspend or terminate your account if you materially breach these Terms, if required by law, or to protect the Service or its users. Except where a breach is serious or the law prevents it, we will give you notice and a reasonable chance to put it right first. If we terminate your account without cause, we will refund the unused portion of your current paid term.
11. Intellectual property
The Service, and everything in it other than your content (the software, design, text, graphics, and the SeatMinder name and logo) belongs to us or our licensors and is protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for its intended purpose.
You may not use our name or logo without our written permission, or in any way that suggests we endorse or are associated with something we are not. Team names and logos shown in the Service belong to their owners and are used to identify the teams you follow; we are not affiliated with, endorsed by, or sponsored by them.
12. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
In particular, game schedules, times, venues and promotional information are supplied by third parties and can be wrong or out of date. Do not rely on SeatMinder alone to decide when or where to turn up. Always check with the team or venue.
Nothing in these Terms excludes any warranty or right that the law does not allow us to exclude.
13. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, SEATMINDER WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA OR GOODWILL, OR FOR A MISSED GAME OR AN UNUSED SEAT, ARISING FROM OR RELATING TO YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY ARISING FROM OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US $100.
Some jurisdictions do not allow these exclusions, in which case they apply to you only as far as the law permits. Nothing here limits liability for fraud, or for death or personal injury caused by negligence.
14. Indemnification
You agree to indemnify and hold harmless SeatMinder and its officers, employees and agents from any claim, loss or expense (including reasonable legal fees) arising from your breach of these Terms, your content, or your violation of any law or third-party right.
15. Governing law and disputes
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules.
Any dispute arising from or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Los Angeles County, California, and you and we each consent to the jurisdiction of those courts. If you are a consumer resident in the EU, EEA or UK, this does not deprive you of the protection of the mandatory law of your country of residence, or of your right to bring proceedings there.
Any claim must be brought within one year after it arises, or it is permanently barred, except where the law does not allow that limit.
16. General
These Terms, together with the Privacy Policy, are the entire agreement between you and us about the Service.
If a provision is found unenforceable, it is severed and the rest continues in force. Our failure to enforce a right is not a waiver of it. You may not transfer these Terms; we may transfer them to an affiliate or in connection with a merger, acquisition or sale of assets. If that happens we will tell you immediately upon the change of control, as set out in our Privacy Policy, and you are free to export your data and close your account.
Accounts are personal to you and are not transferable, including on death; we may close an account on receipt of a death certificate.
We may give you notices by email, or by posting them in the Service or on this site.
17. Contact
SEATMINDER LLC
PO Box 1187
Lakewood, CA 90714, USA
hello@seatminder.com